Legal

Terms &
Conditions

Effective date: 3 May 2026 · Lashberry House, Bangkok

By booking an appointment, visiting our studio, or using our website at lashberryhouse.com, you confirm that you have read, understood, and agree to these Terms & Conditions in full. If you do not agree, please do not proceed with a booking.

Also see:Privacy Policy →

1. About Us

1.1

Lashberry House ("we", "us", "our") operates a premium beauty studio specialising in lash extensions, lash lift & lamination, nail artistry, waxing, and beauty treatments.

1.2

Registered place of business: 99 Nasa Street Building, Unit L03-B01, 3rd Floor, Ramkhamhaeng Road, Suan Luang, Bangkok 10250, Thailand.

1.3

Contact: +66 87 807 5440 · info@lashberryhouse.com

2. Bookings & Confirmation

2.1

Appointments may be made via our website booking system, LINE Official Account, WhatsApp, or by calling the studio directly.

2.2

A booking is confirmed only after you receive written confirmation from us (booking confirmation email, LINE message, or system-generated confirmation). We reserve the right to decline a booking at our discretion.

2.3

We recommend booking at least 3–5 days in advance to secure your preferred time slot and stylist.

2.4

Confirming a booking constitutes acceptance of these Terms & Conditions in full.

2.5

Bookings are subject to therapist availability and may be adjusted or rescheduled in the event of staff illness or unforeseen circumstances (see Section 7).

3. Deposits

A non-refundable deposit of ฿500 is required to confirm your booking. This deposit is deducted from your total service cost on the day of your appointment.

3.1

The deposit must be paid at the time of booking via bank transfer (PromptPay/QR code), credit/debit card, or through the online booking system.

3.2

Your appointment slot is not secured until the deposit is received and confirmed.

3.3

The deposit is non-refundable in the event of a no-show or a cancellation made less than 24 hours before the scheduled appointment time.

3.4

Where you cancel with more than 24 hours' notice, your deposit may be transferred to a new booking made within 60 days. Deposits are not transferable to third parties.

3.5

If Lashberry House cancels your appointment, your deposit will be refunded in full within 5 business days, or transferred to a future booking of your choosing — your preference.

3.6

Deposits paid for group bookings (3 or more guests) are subject to 72 hours' notice for cancellation or transfer.

4. Cancellation Policy

4.1

Standard services (individual appointments):

More than 24 hours' notice: No charge; deposit transferred to future booking.
Less than 24 hours' notice: Deposit is forfeited.

4.2

Premium & long-duration services (Volume lash sets, Mega Volume, full nail sets, special event packages):

More than 48 hours' notice: No charge; deposit transferred to future booking.
Less than 48 hours' notice: Deposit is forfeited.

4.3

Group bookings (3 or more guests): Cancellations require at least 72 hours' notice. Late group cancellations will result in the full group deposit being forfeited.

4.4

To cancel, contact us via LINE, WhatsApp, or phone. The cancellation time is recorded from when your message is received and acknowledged by our team.

4.5

Repeated cancellations (3 or more within a 12-month period) may result in a requirement to pre-pay services in full to secure future appointments.

5. No-Show Policy

5.1

A "no-show" occurs when a client fails to attend a confirmed appointment without contacting us in advance.

5.2

In the event of a no-show, your deposit is forfeited in full and cannot be transferred to a future booking.

5.3

Clients who no-show on 2 or more occasions may be required to pre-pay 100% of the service value to confirm future bookings.

5.4

Clients who no-show on 3 or more occasions without prior contact may be declined future bookings at our sole discretion.

6. Late Arrivals

6.1

We allow a courtesy grace period of up to 15 minutes past your scheduled appointment time.

6.2

If you arrive more than 15 minutes late, we may shorten your service to fit the remaining available time, or offer to reschedule subject to availability. The full service fee remains payable.

6.3

Arrival more than 30 minutes late without prior notification may be treated as a no-show under Section 5.

6.4

Please contact us as soon as possible if you are running late — we will always try to accommodate you where our schedule permits.

7. Salon-Initiated Cancellations & Rescheduling

7.1

Lashberry House reserves the right to cancel or reschedule appointments in the event of staff illness, equipment failure, government orders, force majeure events (including natural disasters, flooding, or public health emergencies), or other circumstances beyond our reasonable control.

7.2

Where we initiate a cancellation with less than 24 hours' notice, you will receive: (a) a full refund of your deposit within 5 business days, or (b) priority rescheduling at your preferred date and time — your choice.

7.3

We will notify you as soon as reasonably possible via your provided contact method.

8. Payments & Pricing

8.1

We accept cash (Thai Baht), credit/debit card, bank transfer (PromptPay), and other digital payment methods as indicated at the studio.

8.2

All prices are displayed in Thai Baht (฿). Payment is due in full upon completion of services unless otherwise agreed in writing.

8.3

Prices are subject to change. Any price changes will be communicated prior to the commencement of your service.

8.4

Online payments made through our booking system are processed securely via third-party payment providers. We do not store card details on our systems.

8.5

Promotional prices and package deals cannot be combined with other offers unless explicitly stated.

9. Health, Allergies & Medical Disclosures

9.1

You must inform our team of any allergies, skin conditions, medications, eye conditions, or relevant medical history before your appointment begins. This is especially important for lash adhesive, lifting solutions, nail products, waxing, and any chemical treatments.

9.2

A patch test may be required 24–48 hours before certain chemical services. If you decline a recommended patch test, you waive our liability for any resulting adverse reactions.

9.3

Lashberry House reserves the right to refuse, modify, or halt a service at any time if our therapist determines, in their professional judgment, that the treatment may pose a health or safety risk to you or our staff.

9.4

We are not liable for adverse reactions, injuries, or outcomes arising from: (a) undisclosed health conditions, allergies, or medications; (b) failure to follow pre-treatment guidance; or (c) pre-existing skin or eye conditions.

9.5

Clients who are pregnant, undergoing medical treatment, or have recent surgical procedures near the treatment area must disclose this at the time of booking and upon arrival. Some services may not be suitable and we will advise accordingly.

10. Service Results & Satisfaction Guarantee

10.1

Individual results vary based on natural lash/nail/skin type, lifestyle factors, existing treatments, and adherence to aftercare instructions. We cannot guarantee identical results for every client.

10.2

If you are dissatisfied with any aspect of your service, please raise the concern directly with your therapist or our studio manager before leaving the studio. We will do our utmost to resolve the issue immediately.

10.3

Complaints raised after leaving the studio will be assessed on a case-by-case basis. We may request photographic evidence and will respond within 3 business days.

10.4

In the event of a genuine service defect attributable to our error, we will offer a complimentary correction appointment at a mutually agreed time. Refunds for completed services are assessed in accordance with Thai consumer protection law.

10.5

Refunds are not provided for change of mind after a service has been completed, or for results affected by factors outside our control (see clauses 9.4 and 10.1).

11. Aftercare & Client Responsibilities

11.1

We will provide aftercare guidance following your service. You are responsible for following these instructions to maintain your results and avoid complications.

11.2

Lashberry House is not liable for premature deterioration of results caused by failure to follow aftercare instructions.

11.3

Lashberry House is not responsible for the loss or damage of personal belongings on our premises. Please keep valuables with you at all times.

12. Right to Refuse Service

Lashberry House reserves the right to refuse service to any person who:

Displays abusive, threatening, discriminatory, or inappropriate behaviour toward staff or other clients.
Attends with an active skin infection, open wounds, or a contagious condition in or near the treatment area.
Is under the influence of alcohol or substances.
Has repeatedly violated our booking or payment policies.
Poses a safety risk to our team or other clients in our professional judgment.

In such cases, any deposit paid may be forfeited. We operate a zero-tolerance policy toward harassment or abuse of our staff.

13. Photography & Image Rights

13.1

We may photograph completed services for portfolio and marketing purposes with your verbal or written consent. You may decline at any time — this has no impact on your service.

13.2

Before/after photographs taken during your appointment remain the property of Lashberry House and may be used on our website, social media, or marketing materials unless you expressly withdraw consent.

13.3

Clients may photograph their own results for personal use. Photography of other clients or staff without consent is not permitted.

14. Website & Online Booking

14.1

Our website lashberryhouse.com is provided for information and booking purposes. We make reasonable efforts to ensure accuracy but do not warrant that the content is free from errors at all times.

14.2

We reserve the right to modify, suspend, or discontinue any part of the website or booking system at any time without prior notice.

14.3

Links to third-party websites are provided for convenience only. We have no control over and accept no responsibility for the content of external sites.

15. Limitation of Liability

15.1

To the maximum extent permitted by Thai law, Lashberry House's total liability to you in respect of any claim arising from these Terms or your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

15.2

We exclude liability for indirect, consequential, or special damages arising from your use of our services, except where such exclusion is prohibited by law.

15.3

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under applicable Thai law including the Consumer Protection Act B.E. 2522.

16. Governing Law & Disputes

16.1

These Terms & Conditions are governed by and construed in accordance with the laws of the Kingdom of Thailand.

16.2

In the event of a dispute, we encourage you to contact us directly at info@lashberryhouse.com in the first instance. We will endeavour to resolve all complaints within 7 business days.

16.3

Unresolved disputes may be referred to the Office of the Consumer Protection Board (OCPB) or the competent courts in Bangkok, Thailand.

17. Changes to These Terms

17.1

We reserve the right to update these Terms & Conditions at any time. The current version will always be available at lashberryhouse.com/terms.

17.2

Continued use of our services following any change constitutes acceptance of the revised Terms. For material changes, we will provide reasonable notice via our website or LINE Official Account.

Questions about these Terms?

Terms &Conditions